Product updates
Changelog
Notable Wiretalk platform releases and enterprise improvements.
Agent experience — portal guide, content sync & remote desktop
- Interactive portal guide in the agent dashboard with Chat Operator tab, role-aware steps, and keyboard shortcuts
- Website content sync — crawl your site to auto-create KB articles, bot replies, and canned responses
- Remote desktop support with Wiretalk Remote Helper, pairing codes, and Agent API sessions on Pro+
- Expanded developer docs, API reference, and SEO pages for Chat Operator and new features
Enterprise readiness — audit log & trust center
- Centralized security audit log for sign-ins, team changes, API keys, and webhooks
- Public system status page with component health checks
- Trust center with DPA template, subprocessor list, and changelog
Platform updates
- Visitor data lookup rules with export and masking controls
- Group meetings and webinar modes with LiveKit integration
- Expanded omnichannel support for WhatsApp, email, SMS, and Meta channels
API & integrations
- Public REST API v1 with scoped organization API keys
- Outgoing webhooks with signed delivery history
- OpenAPI documentation at /docs/api
Current platform status: status page · Security overview: Trust center