Wiretalk
Legal

Terms & Conditions

Last updated: August 12, 2026

These Terms & Conditions (“Terms”) govern access to and use of the Wiretalk website, software, chat widget, agent dashboard, APIs, help center, and related services (collectively, the “Service”) operated at wiretalk.tech.

By creating an account, embedding the widget, or otherwise using the Service, you agree to these Terms and our Privacy Policy and Refund & Cancellation Policy. If you do not agree, do not use the Service.

1. Service description

Wiretalk is a cloud customer support platform that may include, depending on your plan:

  • Website live chat widget and embeddable agent inbox
  • Visitor monitoring, segments, proactive chat, and analytics
  • Support ticketing and offline forms
  • Knowledge base and public help center
  • AI suggested replies and optional automated responses
  • Omnichannel inbox connections such as WhatsApp, email, SMS, Facebook Messenger, and Instagram DMs
  • Voice calls, video calls, screen sharing, and group meetings
  • Webhooks, REST API access, and organization API keys on eligible plans
  • Canned responses, departments, SLA tools, and team collaboration features

Feature availability, usage limits, and branding options depend on your subscription plan as shown on our pricing page.

2. Eligibility & accounts

  • You must be at least 18 years old or have legal authority to bind the organization you represent.
  • You must provide accurate registration information and keep login credentials secure.
  • You are responsible for all activity under your account and for actions taken by agents you invite.
  • Each business should maintain only one Free account for the same operational purpose unless we approve otherwise in writing.
  • Organization owners control billing, plan changes, and agent access unless delegated through roles we support.

3. Acceptable use

You agree not to use the Service to:

  • Violate any applicable law, regulation, telecom rule, or messaging platform policy
  • Send spam, phishing, malware, unlawful solicitations, or harassing content
  • Collect or process sensitive personal data without lawful basis and appropriate safeguards
  • Infringe intellectual property, privacy, or publicity rights
  • Probe, scan, or attempt to bypass security, rate limits, authentication, or access controls
  • Access another customer’s data or accounts without authorization
  • Reverse engineer, copy, or resell the Service except as expressly permitted
  • Use the Service in high-risk environments where failure could cause death, personal injury, or environmental damage

We may investigate suspected violations and suspend or terminate access immediately where necessary to protect users, the platform, or third parties.

4. Customer responsibilities

If you use Wiretalk to communicate with your customers or website visitors, you are responsible for:

  • Posting your own privacy notice and obtaining required consents
  • Configuring allowed domains, business hours, pre-chat forms, and channel settings appropriately
  • Ensuring agents follow your internal policies and applicable consumer protection rules
  • Maintaining valid credentials and webhook configurations for connected channels
  • Complying with anti-spam, DLT, GDPR, India DPDP Act, and other laws relevant to your audience
  • Exporting or deleting Customer Data before account closure where needed for your compliance obligations

5. Subscription, billing & taxes

  • Paid plans are billed in advance for the selected billing interval through Razorpay (INR) or Stripe (USD), unless otherwise agreed in writing.
  • Prices, plan limits, and included features are described on our website and may change with reasonable notice for future renewals.
  • Taxes, including GST on INR invoices where applicable, may be added at checkout or on invoices.
  • Subscriptions renew automatically unless you downgrade or cancel before renewal.
  • If renewal payment fails, your account may be marked past due and enter a grace period of up to 3 days before paid features or widget access are restricted.
  • After grace expires, we may downgrade your organization to Free or suspend access until payment is completed, subject to plan limits.
  • Refund rules are set out in our Refund & Cancellation Policy.

6. Free plan

The Free plan includes usage limits such as the number of agents and sites shown on our pricing page. We may modify Free plan limits or features with notice. Free accounts may receive product emails and upgrade prompts.

7. Customer data & privacy

You retain ownership of content, messages, visitor records, tickets, knowledge base articles, and other data you submit to the Service (“Customer Data”). You grant Wiretalk a limited, worldwide license to host, copy, transmit, display, and process Customer Data solely to provide, secure, and improve the Service.

Wiretalk processes End User data on your behalf as described in our Privacy Policy. You represent that you have the rights and legal basis to provide Customer Data to us.

8. AI features

AI suggestions, automated replies, and knowledge-base retrieval may generate inaccurate or incomplete content. You are solely responsible for reviewing AI output before sending it to customers. AI features may send conversation or article text to configured AI providers under your settings.

9. Omnichannel, voice, video & meetings

  • Connected channels rely on third-party platforms such as Meta, Twilio, and email providers. Their availability, pricing, and policies are outside our control.
  • You are responsible for registering sender IDs, WhatsApp templates, SMS compliance, and other carrier or platform requirements in your region.
  • Real-time communication features depend on browser, device, and network conditions. We do not guarantee call quality, delivery to every carrier, or compatibility with every device.
  • Group meetings may impose participant limits shown in the product or plan description.

10. Third-party services

Integrations, payment gateways, AI providers, messaging networks, and hosting providers are governed by their own terms. Wiretalk is not liable for third-party outages, policy enforcement actions, account bans, or pricing changes imposed by those providers.

11. Intellectual property

Wiretalk owns the Service, platform code, documentation, trademarks, and branding, except for Customer Data and materials you provide. We grant you a limited, non-exclusive, non-transferable license to use the Service during an active subscription or Free account, subject to these Terms.

Custom branding and white-label options on eligible plans do not transfer ownership of the underlying software. You may not remove required legal notices except where white-label features explicitly allow it.

12. Confidentiality & feedback

Each party may receive non-public information from the other. You agree not to misuse Wiretalk’s non-public product, pricing, or security information. If you provide feedback or suggestions, we may use them without restriction or compensation.

13. Service availability & support

We strive to keep the Service available and secure, but uninterrupted or error-free operation is not guaranteed. Maintenance, upgrades, and events outside our control may cause temporary downtime. Support channels and response times vary by plan.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WIRETALK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI-GENERATED CONTENT.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WIRETALK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID WIRETALK IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR INR 5,000 / USD 100 IF YOU USE ONLY THE FREE PLAN.

16. Indemnification

You agree to defend, indemnify, and hold harmless Wiretalk and its officers, directors, employees, and contractors from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, your connected channels, your violation of these Terms, or your violation of applicable law or third-party rights.

17. Suspension & termination

  • You may downgrade or stop using the Service at any time.
  • We may suspend or terminate access for breach of these Terms, non-payment after grace, fraud, abuse, legal requirement, or risk to the platform.
  • Upon termination, your right to access the Service ends. Export Customer Data before cancellation where possible.
  • Provisions that by nature should survive termination will survive, including payment obligations, disclaimers, limitations of liability, and indemnities.

18. Governing law & disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Courts located in India shall have exclusive jurisdiction, unless mandatory consumer protection law in your country requires otherwise.

Before filing a claim, you agree to contact us at admin@wiretalk.tech and attempt to resolve the dispute informally within 30 days.

19. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use after changes become effective constitutes acceptance, except where your explicit consent is required by law.

20. Contact

Questions about these Terms: admin@wiretalk.tech or contact us.