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Self-serve setup Full platform docs

Build with Wiretalk

Embed live chat, automate replies with AI, run your agent inbox, connect omnichannel messaging, and integrate webhooks — everything your team needs to launch support without opening a ticket.

Embed chat widget Omnichannel setup
Wiretalk chat widget on a website

Platform capabilities

Wiretalk combines visitor chat, help desk operations, and developer tools in one stack. Pick a module below or follow the quick checklist to go live.

Live chat widget

Embed on any site in minutes

Add one script before </body>, customize the launcher, welcome card, and pre-chat form, then restrict loading to your allowed domains.

  • Real-time socket messaging
  • Themes, languages & branding
  • Voice, video, screen share & group meetings
Read embed guide
Wiretalk widget embed flow diagram
Agent workspace

One inbox for your whole team

Agents reply from a fast dashboard with visitor context, canned responses, ticketing, CSAT reviews, and live performance metrics — no tab switching.

  • Live visitor monitor & profiles
  • Help desk tickets & SLA
  • Team performance analytics
Explore agent dashboard
Wiretalk agent dashboard and website widget

Widget & embed

Chat widget

HTML, React, Next.js, WordPress, and Shopify — copy your widget key, paste the snippet, and go live in about five minutes.

Embed guide

Agent inbox embed

IFrame the full agent inbox inside your CRM, admin panel, or internal portal with signed domain rules.

Agent embed

Appearance & themes

Match your brand with custom colors, launcher icons, welcome cards, 30+ languages, and pre-chat fields.

Customize

Domain restrictions

Allow only your production and staging domains to load the widget — block unauthorized embeds instantly.

Domains

Online scheduling

Set business hours per timezone, show accurate online status, and route after-hours visitors to tickets.

Schedule

Automation

Bot auto-replies

Keyword templates and rule-based flows answer billing, shipping, and FAQ questions before an agent joins.

Bot replies

AI reply

Connect OpenAI, Gemini, Groq, or OpenRouter for draft replies, auto-reply, and knowledge-base RAG.

AI reply

Data lookup

Pull order status, subscription data, or CRM records into chat with secure API lookup rules.

Data lookup

Agent platform

Agent dashboard

Unified inbox for chats, settings, team management, canned responses, and organization controls.

Dashboard

Visitor monitoring

See live visitors, page journeys, UTM attribution, device data, and full profiles before you say hello.

Visitors

Team performance

Track response times, CSAT trends, agent leaderboards, and exportable performance reports.

Performance

Ticketing

Convert chats to tickets, assign agents, set priority and SLA, and resolve from widget or API.

Tickets

Voice, video & screen share

WebRTC voice notes, audio/video calls, and screen sharing with accept flow inside the conversation.

Calls guide

Knowledge base

Help center articles, widget KB search, and AI RAG on your published content.

KB guide

Group meetings

Multi-participant video meetings with waiting room, host controls, and join links.

Meetings guide

Two-factor auth

Protect agent accounts with TOTP 2FA, session controls, and secure dashboard access policies.

2FA

Channels & billing

Omnichannel setup

Connect WhatsApp, email, SMS, Facebook, and Instagram to one unified inbox.

Channel setup

Billing & plans

Starter, Growth, and Scale — Razorpay, Stripe, intervals, GST invoices, and grace period.

Plans guide

Developers

Integrations

Omnichannel messaging hub, API keys, WhatsApp/email connectors, and third-party app wiring.

Integrations

REST API

Programmatic access to conversations, messages, visitors, tickets, and organization resources.

API reference

Webhooks

Signed real-time events for new chats, messages, tickets, and reviews delivered to your backend.

Webhooks

Quick checklist

Four steps from signup to production. Each link opens the relevant guide.

1

Create a Wiretalk account

Register, finish the setup wizard, then open Widget Settings to copy your widget key and customize the launcher.

Sign up free Open dashboard
2

Embed the widget

Paste the embed snippet before </body> on every page where you want chat. Test on staging first, then deploy to production.

Widget embed flow
Widget guide Customize appearance
3

Configure automation

Reduce repetitive questions with bot templates, AI drafts, or live data lookup from your own APIs and databases.

Bot replies AI reply Data lookup
4

Go live

Lock the widget to your allowed domains, invite agents, set business hours, and monitor your first conversations from the live dashboard.

Allowed domains Invite your team