Self-serve setup Full platform docs

Build with Wiretalk

Embed live chat, automate replies with AI, run your agent inbox, connect omnichannel messaging, and integrate webhooks — everything your team needs to launch support without opening a ticket.

Embed chat widget Mobile apps (WebView) Omnichannel setup

Wiretalk chat widget on a website

Platform capabilities

Wiretalk combines visitor chat, help desk operations, and developer tools in one stack. Pick a module below or follow the quick checklist to go live.

Live chat widget

Embed on any site in minutes

Add one script before </body>, customize the launcher, welcome card, and pre-chat form, pass logged-in visitor details when needed, then restrict loading to your allowed domains.

Real-time socket messaging
Themes, languages & branding
In-chat Book a demo appointments
Voice, video, screen share & group meetings

Read embed guide

Agent workspace

One inbox for your whole team

Agents reply from a fast dashboard with visitor context, message templates, ticketing, CSAT reviews, and live performance metrics — no tab switching.

Live visitor monitor & profiles
Help desk tickets & SLA
Team performance analytics

Explore agent dashboard

Wiretalk agent dashboard and website widget

Widget & embed

Chat widget

HTML, React, Next.js, WordPress, and Shopify — copy your widget key, paste the snippet, and go live in about five minutes.

Mobile apps (WebView)

Android, iOS, React Native, and Flutter — no native SDK. Load the popout URL in a WebView with a JavaScript bridge for badges and identity.

Agent inbox embed

IFrame the full agent inbox inside your CRM, admin panel, or internal portal with signed domain rules.

Appearance & themes

Match your brand with custom colors, launcher icons, welcome cards, 30+ languages, pre-chat fields, and logged-in visitor auto-fill.

Domain restrictions

Allow only your production and staging domains to load the widget — block unauthorized embeds instantly.

Online scheduling

Set business hours per timezone, show accurate online status, and route after-hours visitors to tickets.

Book a demo

Let visitors book demo or support slots inside chat — green available times, red booked slots, bot buttons.

Automation

Bot auto-replies

Keyword templates and rule-based flows answer billing, shipping, and FAQ questions before an agent joins.

AI reply

Connect OpenAI, Gemini, Groq, or OpenRouter for draft replies, auto-reply, and knowledge-base RAG.

Data lookup

Connect a read-only database, authenticate visitors, and let them search their own records (txn, UTR, status) in the widget.

Agent platform

Portal guide

Interactive in-app walkthrough: role-aware onboarding, Chat Operator tab, plan gates, and keyboard shortcuts.

Agent dashboard

Unified inbox for chats, settings, team management, message templates, and organization controls.

Visitor monitoring

See live visitors, page journeys, UTM attribution, device data, and full profiles before you say hello.

Team performance

Track response times, CSAT trends, agent leaderboards, and exportable performance reports.

Ticketing

Convert chats to tickets, assign agents, set priority and SLA, and resolve from widget or API.

Message templates

Reusable agent replies with variables for live chat and tickets. Create once, insert with one click. Pro+

Appointments

Manage in-chat bookings, slot rules, and appointment status from the agent dashboard.

Voice, video & screen share

WebRTC voice notes, audio/video calls, and screen sharing with accept flow inside the conversation.

Knowledge base

Help center articles, widget KB search, and AI RAG on your published content.

Website content sync

Crawl your site and auto-create KB articles, bot replies, and canned responses — one-click Sync KB & bot.

Remote desktop

Remote Helper pairing for hands-on Windows support during live chat — Pro and Enterprise.

Group meetings

Multi-participant video meetings with waiting room, host controls, and join links.

Two-factor auth

Protect agent accounts with TOTP 2FA, session controls, and secure dashboard access policies.

Channels & billing

Omnichannel setup

Connect WhatsApp, email, SMS, Facebook, and Instagram to one unified inbox.

Billing & plans

Starter, Growth, and Scale — Razorpay, Stripe, intervals, GST invoices, and grace period.

Chat Operator

Separate agent inbox subscription: seats, transfer, embed, departments, AI suggestions, and roles.

Developers

Integrations

Omnichannel messaging hub, API keys, WhatsApp/email connectors, and third-party app wiring.

REST API

Programmatic access to conversations, messages, visitors, tickets, and organization resources.

Webhooks

Signed real-time events for new chats, messages, tickets, and reviews delivered to your backend.

Quick checklist

Four steps from signup to production. Each link opens the relevant guide.

1

Create a Wiretalk account

Register, finish the setup wizard, then open Widget Settings to copy your widget key and customize the launcher.

Sign up free Open dashboard

2

Embed the widget

Paste the embed snippet before </body> on every page where you want chat. Test on staging first, then deploy to production.

Widget guide Mobile apps (WebView) Customize appearance

3

Configure automation

Reduce repetitive questions with bot templates, AI drafts, visitor account login, filter record search, or live data lookup from your own databases.

Bot replies AI reply Data lookup

4

Go live

Lock the widget to your allowed domains, invite agents, set business hours, and monitor your first conversations from the live dashboard.

Allowed domains Invite your team