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Integrations

Connect WhatsApp, email, SMS, Meta channels, REST API keys, and outbound webhooks to Wiretalk.

Dashboard: Dashboard → Integrations

Connect Wiretalk to your stack — omnichannel messaging channels, outbound webhooks, scoped REST API keys, and real-time sockets. For step-by-step channel setup (WhatsApp, SMS, Meta), see the dedicated Omnichannel setup guide.

Omnichannel channels

Route WhatsApp, email, SMS, Facebook Messenger, and Instagram DMs into the same agent inbox as website live chat. Pro+

Supported channels

WhatsApp (Meta Cloud API), email, SMS (Twilio), Facebook Pages, Instagram DMs — unified threads with channel badges.

Connect modes

One-click OAuth/platform connect where configured, or bring-your-own API keys and webhook URLs per provider.

1

Open Integrations

Dashboard → user menu → Integrations, or Organization → Integrations.

2

Add a channel

Pick a channel from the catalog and follow the in-app setup wizard.

3

Configure provider webhooks

Copy callback URLs into Meta Developer Console or Twilio so inbound messages reach Wiretalk.

4

Test the connection

Send a test message and confirm it appears in the agent inbox.

Full omnichannel setup guide →

Agent API: GET/POST/PATCH/DELETE /api/agent/channel-connections

Outbound webhooks

Push real-time events to your backend when chats start, messages arrive, tickets change, or reviews are submitted.

Events

conversation.started, message.received, message.sent, chat.missed, ticket.*, review.submitted

Security

Each delivery is signed with HMAC-SHA256. Verify the signature in your endpoint.

Full webhooks guide →

REST API keys

Create scoped API keys for server-to-server access to the public /api/v1/* REST API.

Available abilities:

  • conversations:read — list conversations and messages
  • conversations:write — send agent replies and close conversations
  • visitors:read — list and view visitor profiles
  • tickets:read / tickets:write — manage support tickets
1
Integrations → API Keys → Create key
2
Select abilities (least privilege)
3
Use Authorization: Bearer wt_live_… on /api/v1/*

REST API reference → · Widget & agent APIs

Real-time updates

Live chat, the agent dashboard, voice/video calls, and group meetings update in real time over secure WebSockets on Wiretalk-hosted infrastructure. If messages feel delayed, see Troubleshooting → Real-time.