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Integrations

Connect WhatsApp, email, SMS, Meta channels, REST API keys, and outbound webhooks to Wiretalk.

Dashboard: Dashboard → Integrations

Connect Wiretalk to your stack — omnichannel messaging channels, outbound webhooks, scoped REST API keys, mobile app WebView embeds, and real-time sockets. For step-by-step channel setup (WhatsApp, SMS, Meta), see the dedicated Omnichannel setup guide. For Android/iOS chat, see Mobile apps (WebView).

Omnichannel channels

Route WhatsApp, email, SMS, Facebook Messenger, and Instagram DMs into the same agent inbox as website live chat. Pro+

Supported channels

WhatsApp (Meta Cloud API), email, SMS (Twilio), Facebook Pages, Instagram DMs — unified threads with channel badges.

Connect modes

One-click OAuth/platform connect where configured, or bring-your-own API keys and webhook URLs per provider.

1

Open Integrations

Dashboard → user menu → Integrations, or Organization → Integrations.

2

Add a channel

Pick a channel from the catalog and follow the in-app setup wizard.

3

Configure provider webhooks

Copy callback URLs into Meta Developer Console or Twilio so inbound messages reach Wiretalk.

4

Test the connection

Send a test message and confirm it appears in the agent inbox.

Full omnichannel setup guide →

Agent API: GET/POST/PATCH/DELETE /api/agent/channel-connections

Outbound webhooks

Push real-time events to your backend when chats start, messages arrive, tickets change, or reviews are submitted.

Events

conversation.started, message.received, message.sent, chat.missed, ticket.*, review.submitted

Security

Each delivery is signed with HMAC-SHA256. Verify the signature in your endpoint.

Full webhooks guide →

REST API keys

Create scoped API keys for server-to-server access to the public /api/v1/* REST API.

Available abilities:

  • conversations:read — list conversations and messages
  • conversations:write — send agent replies and close conversations
  • visitors:read — list and view visitor profiles
  • tickets:read / tickets:write — manage support tickets
1
Integrations → API Keys → Create key
2
Select abilities (least privilege)
3
Use Authorization: Bearer wt_live_… on /api/v1/*

REST API reference → · Widget data lookup & filter record API · Data lookup guide · Book a demo API · Platform APIs

Real-time updates

Live chat, the agent dashboard, voice/video calls, and group meetings update in real time over secure WebSockets on Wiretalk-hosted infrastructure. If messages feel delayed, see Troubleshooting → Real-time.