Set your timezone
Configure the site timezone in Widget Settings. All schedule times use this timezone.
Developer documentation
Online Scheduling
Configure online scheduling, timezones, and the offline visitor experience for your Wiretalk chat widget.
Dashboard: Widget Settings → Online schedule
Set weekly business hours so visitors know when your team is online. Outside those hours the widget switches to offline mode with a custom message or contact form.
Business hours
Define open hours per day
For each day of the week, set open/close times or mark the day as closed.
Customize offline message
Under Messages, set the away message visitors see outside business hours.
Visitor experience
During business hours
Widget shows as online. Visitors can start a live chat and agents receive real-time notifications.
Outside business hours
Widget shows offline status. Visitors can leave a message via the offline form or see your custom away text.
Business hours also define when appointment booking slots are generated in the chat widget.
API
Schedule is managed via PUT /api/agent/widget-settings/schedule. Timezone is updated through PATCH /api/agent/widget-settings.