Overview
Total chats, average first response time, resolution rate, and satisfaction scores across the team.
Developer documentation
Team Performance
Measure agent response times, CSAT reviews, leaderboards, and exportable support analytics in Wiretalk.
Dashboard: Dashboard → Performance
Measure how your team performs — response times, chat volume, customer reviews, and per-agent breakdowns. Pro+
Key metrics
Per-agent stats
Drill into individual agent performance — chats handled, response times, and review ratings.
Customer reviews
Post-chat ratings and feedback left by visitors. Filter by agent and date range.
Export
Download analytics data as CSV for reporting in your BI tools.
Access performance data
Open Performance
Dashboard sidebar → Performance.
Filter by date range
Select the period you want to analyze.
Drill into agents
Click an agent row to see detailed metrics and review history.
Organization admins can also reach team performance from Organization → View team performance.
API
| Endpoint | Purpose |
|---|---|
GET /api/agent/analytics/overview | Team summary |
GET /api/agent/analytics/agents | All agents |
GET /api/agent/analytics/agents/{id} | Single agent |
GET /api/agent/analytics/reviews | Customer reviews |
GET /api/agent/analytics/export | CSV export |