Developer documentation

Agent Dashboard

Learn the Wiretalk agent workspace: live chats, operations, settings, departments, and team management.

Dashboard: Dashboard → /dashboard

The agent dashboard is your team’s command center — manage live chats, monitor visitors, handle tickets, configure the widget, and view team analytics. New team members can open the in-app portal guide (? in the header) for role-aware setup steps.

Open dashboard Portal guide Embed in your app

Main sections

💬

Chats

Real-time inbox. Reply, assign, transfer, mark read, and use message templates Pro+.

📊

Live operations

At-a-glance view of active visitors, open chats, and queue status.

👥

Visitors

Visitor hub with live monitoring, full visitor list, and engagement analytics.

🎫

Tickets

Create, assign, and resolve support tickets with SLA policies. Pro+

📚

Knowledge base

Articles for agents and AI RAG. Publish help content visitors can search.

⚙️

Widget settings

Appearance, embed code, bot replies, message templates, AI, data lookup, domains, and schedule.

🏢

Organization

Team members, sites, billing, plan limits, and integrations.

📈

Performance

Team analytics, agent metrics, customer reviews, and CSV export.

🔌

Integrations

Omnichannel channels, webhooks, and REST API keys.

Embed mode

Embed the full inbox in your CRM or admin panel via iframe at /agent/embed. Agents can reply and mark chats read without leaving your app.

See the Agent inbox embed guide for iframe code and CSP configuration.

Profile & security

Click your avatar to update profile, change password, and enable two-factor authentication.