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Bot Auto-Replies

Set up keyword-based automatic replies so visitors get instant answers before an agent joins the live chat.

Dashboard: Widget Settings → Bot replies

Bot auto-replies send instant answers when a visitor message matches your keyword templates — before an agent joins or AI kicks in.

Reply priority

When a visitor sends a message, Wiretalk checks replies in this order:

1Data lookupDatabase rules & filter record
2Bot templatesKeyword match
3AI auto-replyPro+ with AI enabled

Create keyword templates

1

Open Bot replies

Dashboard → Widget Settings → Bot replies.

2

Add keywords & reply

Enter keywords (case-insensitive) and the message the bot should send when matched.

3

Set priority

Higher-priority templates are checked first when multiple rules could match.

Enable / disable

  • Global toggle — Widget Settings → Behavior → “Bot Auto-Replies”
  • Per conversation — Toggle bot replies for a specific chat from the agent inbox

Follow-up buttons

After a bot reply, add quick buttons visitors can tap. Use type button to send a follow-up message, or type appointment to open the in-chat booking picker.

{
  "follow_up_replies": [
    { "type": "button", "label": "Talk to sales" },
    { "type": "appointment", "label": "Book a demo" }
  ]
}

See the full Book a demo setup guide for slot settings and API details.

API

Manage templates via GET/POST/PATCH/DELETE /api/agent/bot-reply-templates. Toggle globally with PATCH /api/agent/widget-settings (bot_auto_reply_enabled).